Customer Support Representative - new-customer onboarding (Louisville, KY)

Amberfield Ridge Property Management is looking for a Customer Support Representative. The job centres on new-customer onboarding for unit turnovers, and it would suit someone who likes steady, practical work. We are flexible about schedules. What you will do • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including unit turnovers, on the first contact when possible. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with unit turnovers. Working arrangement • Contract for six months, with a review at the end and a chance of extension. • On site in Louisville. • We reply to every applicant.