Customer Support Representative - new-customer onboarding (Little Rock, AR)

Highbridge Ashton Facilities is a facilities company in Little Rock with crews on day and night shifts, and we need a Customer Support Representative to lead our new-customer onboarding. You would join a small organisation of about 157 people based in Little Rock. What you will do • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including supply orders, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Experience with supply orders. • Bilingual English and Spanish. Working arrangement • Part-time, about 20 hours a week, afternoons. • On site in Little Rock, with some flexibility after the first few months. • We reply to every applicant.