Customer Support Representative - new-customer onboarding (Little Rock, AR)

We are growing our team at Summit Oak Energy and adding a Customer Support Representative whose main responsibility will be new-customer onboarding. Safety comes first on every shift. What you will do • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including service connections, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Experience with service connections. • Bilingual English and Spanish. Working arrangement • Part-time, about 20 hours a week, afternoons. • On site in Little Rock. • We will tell you what to expect at each step of the hiring process.