Customer Support Representative - new-customer onboarding (Las Vegas, NV)

Harborlight Bright Water Authority supplies drinking water and treats wastewater for Las Vegas and nearby communities. We are hiring a Customer Support Representative to take on new-customer onboarding. You would work closely with colleagues in operations, support and management. What you will do • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including treatment plant data, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with treatment plant data. Working arrangement • Part-time, about 20 hours a week, mornings. • On site in Las Vegas, with some flexibility after the first few months. • Applications are reviewed on a rolling basis.