Customer Support Representative - new-customer onboarding (Las Vegas, NV)

Greenridge Water Authority supplies drinking water and treats wastewater for Las Vegas and nearby communities. We are hiring a Customer Support Representative to take on new-customer onboarding. Our work is invisible when it goes well, and we are proud of that. What you will do • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including billing accounts, on the first contact when possible. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Experience with billing accounts. • Bilingual English and Spanish. Working arrangement • Full-time, with a steady weekday schedule. • On site in Las Vegas, with some flexibility after the first few months. • We reply to every applicant.