Customer Support Representative - new-customer onboarding (Knoxville, TN)

We are growing our team at Bluepeak Vale Housing and adding a Customer Support Representative whose main responsibility will be new-customer onboarding. You would work closely with colleagues in operations, support and management. What you will do • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including resident services, on the first contact when possible. • Escalate complex cases with all details attached. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with resident services. Working arrangement • Full-time, on a regular day shift. • On site in Knoxville. • We reply to every applicant.