Customer Support Representative - new-customer onboarding (Knoxville, TN)

Ironwood Fern Telecom is a telecommunications provider in Knoxville focused on reliable home and business connections, and we need a Customer Support Representative to lead our new-customer onboarding. We invest in training. What you will do • Resolve billing and account issues, including network equipment, on the first contact when possible. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with network equipment. Working arrangement • Contract for twelve months, with clear deliverables from the first week. • On site in Knoxville. • We reply to every applicant.