Customer Support Representative - new-customer onboarding (Knoxville, TN)

We are growing our team at Greenridge Beacon Manufacturing Partners and adding a Customer Support Representative whose main responsibility will be new-customer onboarding. Many of our supervisors started on the floor. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including work orders, on the first contact when possible. • Share recurring problems with the team so they can be fixed. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with work orders. Working arrangement • Part-time, about 28 hours a week, spread across three days. • On site in Knoxville. • We reply to every applicant.