Customer Support Representative - new-customer onboarding (Knoxville, TN)

Redstone Ember Water Authority is a public water utility serving the Knoxville area, and we need a Customer Support Representative to lead our new-customer onboarding. Our work is invisible when it goes well, and we are proud of that. What you will do • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Resolve billing and account issues, including treatment plant data, on the first contact when possible. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Experience with treatment plant data. • Bilingual English and Spanish. Working arrangement • Full-time, on a regular day shift. • On site in Knoxville. • We reply to every applicant.