Customer Support Representative - new-customer onboarding (Knoxville, TN)

Rivermark Umber Telecom is looking for a Customer Support Representative. The job centres on new-customer onboarding for network equipment, and it would suit someone who likes steady, practical work. We keep people connected and take outages personally. What you will do • Resolve billing and account issues, including network equipment, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Experience with network equipment. • Bilingual English and Spanish. Working arrangement • Part-time, about 16 hours a week, mornings. • On site in Knoxville, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.