Customer Support Representative - new-customer onboarding (Kansas City, MO)

Northwind Lakeside Freight is looking for a Customer Support Representative. The job centres on new-customer onboarding for dock schedules, and it would suit someone who likes steady, practical work. You would join a small organisation of about 39 people based in Kansas City. What you will do • Resolve billing and account issues, including dock schedules, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Experience with dock schedules. • Bilingual English and Spanish. Working arrangement • Part-time, about 28 hours a week, spread across three days. • On site in Kansas City. • Applications are reviewed on a rolling basis.