Customer Support Representative - new-customer onboarding (Jacksonville, FL)

We are growing our team at Clearpath West Facilities and adding a Customer Support Representative whose main responsibility will be new-customer onboarding. Bilingual teams are common. What you will do • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Resolve billing and account issues, including cleaning schedules, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Experience with cleaning schedules. • Bilingual English and Spanish. Working arrangement • Part-time, about 16 hours a week, with flexible days. • On site in Jacksonville. • Applications are reviewed on a rolling basis.