Customer Support Representative - new-customer onboarding (Jacksonville, FL)

Highbridge Umber Energy delivers power and gas plans across the Jacksonville region. We are hiring a Customer Support Representative to take on new-customer onboarding. You would join a small organisation of about 22 people based in Jacksonville. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including service connections, on the first contact when possible. • Share recurring problems with the team so they can be fixed. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with service connections. Working arrangement • Full-time, on a regular day shift. • On site in Jacksonville. • We will tell you what to expect at each step of the hiring process.