Customer Support Representative - new-customer onboarding (Jacksonville, FL)

We are growing our team at Redstone Ridge Auto Group and adding a Customer Support Representative whose main responsibility will be new-customer onboarding. You would join a large organisation of about 930 people based in Jacksonville. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including service appointments, on the first contact when possible. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with service appointments. Working arrangement • Part-time, about 24 hours a week, spread across three days. • On site in Jacksonville. • We reply to every applicant.