Customer Support Representative - new-customer onboarding (Jackson, MS)

We are growing our team at Westbrook River Press and adding a Customer Support Representative whose main responsibility will be new-customer onboarding. You would join a small organisation of about 13 people based in Jackson. What you will do • Resolve billing and account issues, including press runs, on the first contact when possible. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Experience with press runs. • Bilingual English and Spanish. Working arrangement • Full-time, Monday to Friday. • On site in Jackson, with some flexibility after the first few months. • Applications are reviewed on a rolling basis.