Customer Support Representative - new-customer onboarding (Indianapolis, IN)

Highbridge Union Energy supplies electricity and gas to homes and businesses around Indianapolis. We are hiring a Customer Support Representative to take on new-customer onboarding. You would join a large organisation of about 211 people based in Indianapolis. What you will do • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including usage data, on the first contact when possible. • Document every interaction and follow up when you promise to. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with usage data. Working arrangement • Full-time, with a steady weekday schedule. • On site in Indianapolis. • Applications are reviewed on a rolling basis.