Customer Support Representative - new-customer onboarding (Indianapolis, IN)

Greenridge Mill Transit Planning is looking for a Customer Support Representative. The job centres on new-customer onboarding for fare systems, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Resolve billing and account issues, including fare systems, on the first contact when possible. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with fare systems. Working arrangement • Part-time, about 28 hours a week, mornings. • On site in Indianapolis. • We reply to every applicant.