Customer Support Representative - new-customer onboarding (Indianapolis, IN)

Summit North Markets operates grocery and general-merchandise stores around Indianapolis. We are hiring a Customer Support Representative to take on new-customer onboarding. You would work closely with colleagues in operations, support and management. What you will do • Resolve billing and account issues, including supplier deliveries, on the first contact when possible. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with supplier deliveries. Working arrangement • Part-time, about 24 hours a week, mornings. • On site in Indianapolis. • We will tell you what to expect at each step of the hiring process.