Customer Support Representative - new-customer onboarding (Houston, TX)

We are growing our team at Northwind Sparrow Arts Center Group and adding a Customer Support Representative whose main responsibility will be new-customer onboarding. We run on creativity, deadlines and a lot of goodwill. What you will do • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Resolve billing and account issues, including event logistics, on the first contact when possible. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with event logistics. Working arrangement • Contract for four months, with a review at the end and a chance of extension. • On site in Houston, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.