Customer Support Representative - new-customer onboarding (Houston, TX)

We are growing our team at Clearpath Ashton Inspection Services and adding a Customer Support Representative whose main responsibility will be new-customer onboarding. You would join a small organisation of about 171 people based in Houston. What you will do • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including certifications, on the first contact when possible. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with certifications. Working arrangement • Part-time, about 24 hours a week, with flexible days. • On site in Houston, with some flexibility after the first few months. • We reply to every applicant.