Customer Support Representative - new-customer onboarding (Houston, TX)

Westbrook Meadow Markets operates grocery and general-merchandise stores around Houston. We are hiring a Customer Support Representative to take on new-customer onboarding. We like people who know our customers by name. What you will do • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Resolve billing and account issues, including promotions, on the first contact when possible. • Document every interaction and follow up when you promise to. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with promotions. Working arrangement • Full-time, on a regular day shift. • On site in Houston, with some flexibility after the first few months. • Applications are reviewed on a rolling basis.