Customer Support Representative - new-customer onboarding (Hartford, CT)

Greenridge Pike Medical is a Hartford company producing monitoring and surgical equipment. We are hiring a Customer Support Representative to take on new-customer onboarding. Documentation is part of the craft. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Resolve billing and account issues, including device records, on the first contact when possible. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with device records. Working arrangement • Part-time, about 20 hours a week, with flexible days. • On site in Hartford. • We will tell you what to expect at each step of the hiring process.