Customer Support Representative - new-customer onboarding (Hartford, CT)

Greenridge Fern Legal Group is a Hartford practice with attorneys, paralegals and client-service staff, and we need a Customer Support Representative to lead our new-customer onboarding. You would join a small organisation of about 140 people based in Hartford. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including billing records, on the first contact when possible. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Experience with billing records. • Bilingual English and Spanish. Working arrangement • Full-time, Monday to Friday. • On site in Hartford, with some flexibility after the first few months. • We reply to every applicant.