Customer Support Representative - new-customer onboarding (Hartford, CT)

Redstone Meridian Arts Center is looking for a Customer Support Representative. The job centres on new-customer onboarding for ticketing, and it would suit someone who likes steady, practical work. You would join a large organisation of about 664 people based in Hartford. What you will do • Resolve billing and account issues, including ticketing, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Experience with ticketing. • Bilingual English and Spanish. Working arrangement • Full-time, with a steady weekday schedule. • On site in Hartford, with some flexibility after the first few months. • We reply to every applicant.