Customer Support Representative - new-customer onboarding (Hartford, CT)

Amberfield Orchard Arts Center is looking for a Customer Support Representative. The job centres on new-customer onboarding for school partnerships, and it would suit someone who likes steady, practical work. We run on creativity, deadlines and a lot of goodwill. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including school partnerships, on the first contact when possible. • Document every interaction and follow up when you promise to. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with school partnerships. Working arrangement • Part-time, about 20 hours a week, afternoons. • On site in Hartford. • We reply to every applicant.