Customer Support Representative - new-customer onboarding (Hartford, CT)

Summit Maple Press produces print and digital publications in Hartford, and we need a Customer Support Representative to lead our new-customer onboarding. You would join a large organisation of more than 1,000 people based in Hartford. What you will do • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including proofing, on the first contact when possible. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Experience with proofing. • Bilingual English and Spanish. Working arrangement • Full-time, with a steady weekday schedule. • On site in Hartford. • We will tell you what to expect at each step of the hiring process.