Customer Support Representative - new-customer onboarding (Hartford, CT)

Cedar Mill Telecom is looking for a Customer Support Representative. The job centres on new-customer onboarding for field visits, and it would suit someone who likes steady, practical work. You would join a large organisation of more than 1,000 people based in Hartford. What you will do • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including field visits, on the first contact when possible. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with field visits. Working arrangement • Contract for six months, with the possibility of becoming permanent. • On site in Hartford, with some flexibility after the first few months. • Applications are reviewed on a rolling basis.