Customer Support Representative - new-customer onboarding (Hartford, CT)

We are growing our team at Silverline Fern Transit Planning and adding a Customer Support Representative whose main responsibility will be new-customer onboarding. We like people who ride the bus and notice when things do not work. What you will do • Resolve billing and account issues, including fare systems, on the first contact when possible. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with fare systems. Working arrangement • Contract for six months, with clear deliverables from the first week. • On site in Hartford, with some flexibility after the first few months. • We reply to every applicant.