Customer Support Representative - new-customer onboarding (Hartford, CT)

Rivermark Ivory Legal Group is a Hartford practice with attorneys, paralegals and client-service staff. We are hiring a Customer Support Representative to take on new-customer onboarding. You would work closely with colleagues in operations, support and management. What you will do • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including client files, on the first contact when possible. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with client files. Working arrangement • Contract for eight months, with the possibility of becoming permanent. • On site in Hartford, with some flexibility after the first few months. • Applications are reviewed on a rolling basis.