Customer Support Representative - new-customer onboarding (Grand Rapids, MI)

We are growing our team at Redstone Cedar Foods Group and adding a Customer Support Representative whose main responsibility will be new-customer onboarding. You would work closely with colleagues in operations, support and management. What you will do • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including cold storage, on the first contact when possible. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with cold storage. Working arrangement • Full-time, on a regular day shift. • On site in Grand Rapids. • We will tell you what to expect at each step of the hiring process.