Customer Support Representative - new-customer onboarding (Grand Rapids, MI)

Redstone Meadow Press prints books, catalogues and packaging from its Grand Rapids plant, and we need a Customer Support Representative to lead our new-customer onboarding. You would join a large organisation of more than 1,000 people based in Grand Rapids. What you will do • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including press runs, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Experience with press runs. • Bilingual English and Spanish. Working arrangement • Full-time, with a steady weekday schedule. • On site in Grand Rapids, with some flexibility after the first few months. • We reply to every applicant.