Customer Support Representative - new-customer onboarding (Grand Rapids, MI)

Northwind Mill Transit Planning is looking for a Customer Support Representative. The job centres on new-customer onboarding for fare systems, and it would suit someone who likes steady, practical work. You would join a small organisation of about 34 people based in Grand Rapids. What you will do • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including fare systems, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with fare systems. Working arrangement • Contract for six months, with the possibility of becoming permanent. • On site in Grand Rapids. • We will tell you what to expect at each step of the hiring process.