Customer Support Representative - new-customer onboarding (Fresno, CA)

Silverline Timber Property Management is a Fresno property manager with leasing, maintenance and resident services. We are hiring a Customer Support Representative to take on new-customer onboarding. You would join a large organisation of about 453 people based in Fresno. What you will do • Resolve billing and account issues, including lease renewals, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with lease renewals. Working arrangement • Contract for three months, with the possibility of becoming permanent. • On site in Fresno. • We reply to every applicant.