Customer Support Representative - new-customer onboarding (Fresno, CA)

Bright Kestrel Press Group is a printer and publisher in Fresno serving local and national clients, and we need a Customer Support Representative to lead our new-customer onboarding. You would join a small organisation of about 115 people based in Fresno. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including press runs, on the first contact when possible. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with press runs. Working arrangement • Part-time, about 24 hours a week, mornings. • On site in Fresno. • We reply to every applicant.