Customer Support Representative - new-customer onboarding (Fresno, CA)

Silverline Harbor Freight Group coordinates shipments and warehousing around Fresno. We are hiring a Customer Support Representative to take on new-customer onboarding. We reward reliability. What you will do • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including customer tracking, on the first contact when possible. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with customer tracking. Working arrangement • Contract for six months, with the possibility of becoming permanent. • On site in Fresno, with some flexibility after the first few months. • We reply to every applicant.