Customer Support Representative - new-customer onboarding (Fresno, CA)

We are growing our team at Northwind Summit Water Authority Group and adding a Customer Support Representative whose main responsibility will be new-customer onboarding. Crews and office staff work closely together. What you will do • Resolve billing and account issues, including meter reading, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Experience with meter reading. • Bilingual English and Spanish. Working arrangement • Contract for four months, with the possibility of becoming permanent. • On site in Fresno. • Applications are reviewed on a rolling basis.