Customer Support Representative - new-customer onboarding (Fresno, CA)

Fernwood Bridge Telecom provides broadband and phone service around Fresno, and we need a Customer Support Representative to lead our new-customer onboarding. You would work closely with colleagues in operations, support and management. What you will do • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Resolve billing and account issues, including network equipment, on the first contact when possible. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with network equipment. Working arrangement • Contract for three months, with the possibility of becoming permanent. • On site in Fresno. • We will tell you what to expect at each step of the hiring process.