Customer Support Representative - new-customer onboarding (Fresno, CA)

Amberfield Cedar Hospitality Group runs guest-focused properties across the Fresno area, and we need a Customer Support Representative to lead our new-customer onboarding. You would join a large organisation of more than 1,000 people based in Fresno. What you will do • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including reviews and feedback, on the first contact when possible. • Escalate complex cases with all details attached. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Experience with reviews and feedback. • Bilingual English and Spanish. Working arrangement • Part-time, about 16 hours a week, mornings. • On site in Fresno, with some flexibility after the first few months. • We reply to every applicant.