Customer Support Representative - new-customer onboarding (Fresno, CA)

We are growing our team at Westbrook Cross Banking Services and adding a Customer Support Representative whose main responsibility will be new-customer onboarding. We keep decisions close to customers and expect people to explain things plainly. What you will do • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including loan files, on the first contact when possible. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with loan files. Working arrangement • Part-time, about 16 hours a week, spread across three days. • On site in Fresno, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.