Customer Support Representative - new-customer onboarding (Fresno, CA)

We are growing our team at Greenridge Willow Auto Group and adding a Customer Support Representative whose main responsibility will be new-customer onboarding. You would join a small organisation of about 95 people based in Fresno. What you will do • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Resolve billing and account issues, including parts orders, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Experience with parts orders. • Bilingual English and Spanish. Working arrangement • Contract for nine months, with the possibility of becoming permanent. • On site in Fresno, with some flexibility after the first few months. • Applications are reviewed on a rolling basis.