Customer Support Representative - new-customer onboarding (Fort Worth, TX)

Cedar Stone Freight Group moves freight for manufacturers and retailers out of Fort Worth, and we need a Customer Support Representative to lead our new-customer onboarding. You would work closely with colleagues in operations, support and management. What you will do • Resolve billing and account issues, including dock schedules, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with dock schedules. Working arrangement • Full-time, on a regular day shift. • On site in Fort Worth, with some flexibility after the first few months. • Applications are reviewed on a rolling basis.