Customer Support Representative - new-customer onboarding (Fort Worth, TX)

Rivermark Ridge Insurance is an insurance company in Fort Worth with claims and service teams. We are hiring a Customer Support Representative to take on new-customer onboarding. You would work closely with colleagues in operations, support and management. What you will do • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including claims, on the first contact when possible. • Escalate complex cases with all details attached. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Experience with claims. • Bilingual English and Spanish. Working arrangement • Full-time, on a regular day shift. • On site in Fort Worth. • We reply to every applicant.