Customer Support Representative - new-customer onboarding (El Paso, TX)

Rivermark Sparrow Telecom builds and runs fibre and wireless networks in the El Paso area, and we need a Customer Support Representative to lead our new-customer onboarding. You would join a small organisation of about 39 people based in El Paso. What you will do • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including field visits, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with field visits. Working arrangement • Part-time, about 16 hours a week, mornings. • On site in El Paso. • Applications are reviewed on a rolling basis.