Customer Support Representative - new-customer onboarding (El Paso, TX)

Silverline Hollow Transit Planning is looking for a Customer Support Representative. The job centres on new-customer onboarding for fare systems, and it would suit someone who likes steady, practical work. You would join a small organisation of about 72 people based in El Paso. What you will do • Resolve billing and account issues, including fare systems, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Experience with fare systems. • Bilingual English and Spanish. Working arrangement • Full-time, on a regular day shift. • On site in El Paso. • We reply to every applicant.