Customer Support Representative - new-customer onboarding (Detroit, MI)

Redstone Pine Financial Group is a financial-services company in Detroit. We are hiring a Customer Support Representative to take on new-customer onboarding. You would join a small organisation of about 21 people based in Detroit. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including vendor spend, on the first contact when possible. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Experience with vendor spend. • Bilingual English and Spanish. Working arrangement • Contract for nine months, with clear deliverables from the first week. • On site in Detroit. • Applications are reviewed on a rolling basis.