Customer Support Representative - new-customer onboarding (Detroit, MI)

Bluepeak Ashton Arts Center runs a venue and education programmes in Detroit, and we need a Customer Support Representative to lead our new-customer onboarding. Everyone pitches in on show days. What you will do • Resolve billing and account issues, including exhibitions, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Experience with exhibitions. • Bilingual English and Spanish. Working arrangement • Full-time, with a steady weekday schedule. • On site in Detroit. • We reply to every applicant.