Customer Support Representative - new-customer onboarding (Detroit, MI)

Greenridge Beacon Auto Group operates automotive service and parts businesses around Detroit. We are hiring a Customer Support Representative to take on new-customer onboarding. You would join a large organisation of about 603 people based in Detroit. What you will do • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including parts orders, on the first contact when possible. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with parts orders. Working arrangement • Full-time, Monday to Friday. • On site in Detroit. • Applications are reviewed on a rolling basis.