Customer Support Representative - new-customer onboarding (Detroit, MI)

Northwind Wilder Housing is a nonprofit housing provider in Detroit, and we need a Customer Support Representative to lead our new-customer onboarding. You would work closely with colleagues in operations, support and management. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including waiting lists, on the first contact when possible. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Experience with waiting lists. • Bilingual English and Spanish. Working arrangement • Full-time, with a steady weekday schedule. • On site in Detroit. • Applications are reviewed on a rolling basis.