Customer Support Representative - new-customer onboarding (Detroit, MI)

We are growing our team at Westbrook Sable Markets and adding a Customer Support Representative whose main responsibility will be new-customer onboarding. You would join a large organisation of about 305 people based in Detroit. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including online orders, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Experience with online orders. • Bilingual English and Spanish. Working arrangement • Part-time, about 28 hours a week, mornings. • On site in Detroit. • We reply to every applicant.