Customer Support Representative - new-customer onboarding (Denver, CO)

Highbridge Rowan Civic Services supports public agencies in Denver with budgeting, records and programmes. We are hiring a Customer Support Representative to take on new-customer onboarding. You would work closely with colleagues in operations, support and management. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including public records, on the first contact when possible. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with public records. Working arrangement • Full-time, with a steady weekday schedule. • On site in Denver. • Applications are reviewed on a rolling basis.